FAQ
About EaseWoo
What is EaseWoo?
EaseWoo is an independent online store that curates unusual gifts and small objects with tactile detail, natural character, sound, or movement.
Does EaseWoo make everything it sells?
No. EaseWoo is the curator and retailer, not the maker of every item.
Depending on the product, we source from small workshops or established suppliers. A maker or production claim appears on a product page only when we can verify it.
Are all EaseWoo products handmade?
No blanket claim applies to the entire store.
Some products may include verified hand assembly, finishing, or decoration. Others may be produced by a workshop or supplier using a combination of processes. Each product page describes only the steps we can support.
Where are the products made?
EaseWoo sources from more than one workshop and supplier. We do not use one location as the store's main story.
Country-of-origin information required for labeling, customs, shipping, or law remains accurate. Contact us before ordering if you need origin information for a particular item.
Materials, sound, and variation
What does “natural variation” mean?
Natural materials may differ in colour, grain, surface texture, size, shape, and sound. The product page explains the expected range for each item.
Variation within the range shown is not a defect. Damage, missing parts, or an item that is materially different from the listing is handled as an order issue.
Can I hear a sound object before ordering?
When a sound recording is available, the product page explains how it was recorded. Speakers, room acoustics, movement, and natural material variation can affect what you hear. A recording is a guide, not a promise that every piece will sound identical.
Are EaseWoo sound objects intended for sound healing?
No. EaseWoo sells them as decorative or sensory objects.
We describe audible sound and movement, not medical, therapeutic, or wellness outcomes. They are not a substitute for professional care or treatment.
Are the products suitable for children or pets?
Many EaseWoo products are decorative objects for adults and may contain small, brittle, or plant-based components. They are not toys unless a product page expressly states otherwise.
Follow the age and safety information on the individual product page. Keep small components away from young children and pets, and never ingest or plant decorative botanical materials.
Orders and delivery
Where do you currently deliver?
EaseWoo currently focuses on delivery to the United States and Canada. A destination can be used only when checkout offers a shipping method for that address.
How long will my order take?
Processing time varies by item. The product page states whether an item is ready to ship, prepared after order, or personalized, together with its estimated processing time.
Carrier transit begins after dispatch. Available shipping services and current costs are shown at checkout.
Will I receive tracking?
When the carrier provides tracking, we email the tracking link after the parcel is accepted into transit. International tracking may pause while a parcel transfers between carriers or passes through customs.
Are duties and taxes included?
Taxes, duties, and import charges depend on the destination and shipping service.
Amounts collected at checkout are shown before payment. Unless checkout explicitly says that duties or import charges are included, the recipient may be charged by the destination authority or carrier.
Changes, cancellations, and returns
Can I change my delivery address?
Contact hello@easewoo.com as soon as possible. We can change an address only before the order is dispatched or locked for fulfillment.
Can I cancel an order?
Contact us as soon as possible. We can cancel an order only before preparation, personalization, or fulfillment has started.
Cancellation is not guaranteed once work or fulfillment has begun. Your mandatory consumer rights are not affected.
What is the return window?
You may request an eligible return within 30 calendar days after delivery. The item must be unused, unaltered, and in its original packaging.
See the Returns & Refunds Policy for eligibility, exclusions, and return-shipping responsibility.
What if my order is damaged, incorrect, or incomplete?
Email hello@easewoo.com as soon as possible, preferably within 7 days of delivery.
Include your order number, a description of the problem, photographs of the item and packaging, and a photograph of the shipping label. We will review the evidence and offer an appropriate replacement, refund, or other remedy.
Do you accept custom requests?
A product can be personalized only when the product page offers a personalization option. EaseWoo does not currently promise off-menu custom work.
Contact
Email hello@easewoo.com with your order number if your question concerns an existing purchase. We normally reply within two business days.